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General Terms and Conditions
  • § 1 Area of application
    HQi GmbH, Kleine Mantelgasse 16, D-69117 Heidelberg, will process your orders on the basis of the following General Terms and Conditions (GTC). The applicable GTC version is the version that is valid at the time your order is placed. You may print out the text or download it onto your computer. Conditions of business that differ from the ones set out herein only apply with our express written consent.
  • § 2 Conclusion of the contract
    • (1) The Contract is concluded when we accept your order by written confirmation. The order confirmation contains the essential details of your order.
    • (2) We reserve the right to make price changes after the conclusion of the contract, if such changes are beyond our control. Since book prices in Germany are fixed, we are required to charge the currently valid prices, which may in rare cases differ from the prices listed on the websites.
    • (3) If the goods are unavailable for a significant period of time or in the event of database errors, we cannot fulfil the order; in this case we reserve the right to withdraw from the contract. Of course we will inform you as soon as possible if you have provided your email address.
  • § 3 Right of cancellation
    You can revoke your contractual statement within 14 days in writing (e.g. letter, fax, e-mail) or – if the purchased goods were surrendered to you before the end of the agreed period – by returning the goods. It is not necessary to give any reasons for this revocation. The period starts on receipt of these GTC in written form, but not before the goods have been received by the recipient (in the case of recurrent deliveries of the same type of goods, not before receipt of the first partial delivery) and not before we have fulfilled our duty to inform as per Article 246 § 2 in association with § 1 sections 1 and 2 of the Introductory Act to the German Civil Code. The timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the cancellation period. Please send the revocation to: HQi GmbH Kleine Mantelgasse 16 D-69117 Heidelberg, via fax to +49 6221 / 868 10 20, via email to: or return the goods to the above-mentioned address.
  • § 4 Consequences of cancellation
    In the case of an effective cancellation, the services received by either party and any additional benefits (e.g. interest) must be returned. If you are unable to return the received services and benefits (e.g. use and enjoyment) in whole or in part, or only in deteriorated condition, you will be required to offer compensation of equal value. This may result in you having to meet the contractual payment obligations for the period until revocation. You do not need to pay compensation if the deterioration or benefits result solely from testing and trying out the goods in a manner such as would be possible and customary in a store.
    Goods that can be shipped as a package must be returned at our risk. Goods that cannot be shipped as a package will be collected at your address. Obligations to refund payment must be met within 30 days. For you, this period begins with the dispatch of your revocation or the goods, for us it begins on receipt.
  • § 5 Delivery, customs duties and shipping charges
    • (1) We ship our products to all international destinations; the postage and shipping fee are added to the purchase price. We try to choose the most inexpensive shipping option unless you request a faster (and more expensive) mode of delivery. Additional taxes and customs duties that apply to international shipments will be charged to you. The place of performance is our distribution centre. We usually deliver your order within 4 working days. This information is not binding, unless we have confirmed a certain delivery date. In special cases, the delivery period may be extended within reasonable limits.
    • (2) We are entitled to deliver your order in several shipments.
    • (3) The risk is transferred to the buyer as soon as the shipment has left the company premises of HQ i; this also applies to partial shipments.
  • § 6 Terms of payment, reservation of ownership
    • (1) The delivered goods remain our property until full payment has been made.
    • (2) You can pay by advance invoice, credit card, bank transfer or by direct debit.
      In the event of the return or non-payment of a debit entry, you hereby irrevocably authorise your bank to disclose your name and current address to us.
    • (3) The net purchase price is due at the time the contract is concluded; we do not offer discounts.
    • (4) A set-off or reduction of the purchase price, or an annulment of the purchase due to a defect, is only permitted if your claim is acknowledged by us in written form or has been legally established as final and absolute. You do not have a right of retention unless your counterclaim is based on the same contractual relationship.
    • (5) If you are in default, despite a reminder that specifies a deadline, we are entitled to charge a default interest in the amount of 4% above the base rate of the German federal bank. (6) The contractual and invoicing currency is the euro. With regard to the transition to the euro, the legal regulations of the Federal Republic of Germany and the European Union apply.
  • § 7 Liability and warranty
    • (1) In the event of defects of the supplied goods that are within our liability, we will, within a reasonable time frame, remedy the defect or provide a replacement. If we are unable to do so, or in the event of an unreasonable delay in providing a remedy or replacement, you are entitled to withdraw from the contract or reduce the purchase price appropriately.
    • (2) We shall be liable for damages that are due to violation of major contractual obligations or the lack of a guaranteed quality of the goods. Beyond that, we are liable only as provided by the German product liability act – irrespective of the legal grounds – or in case of intentional or grossly negligent damage caused by us or our vicarious agents.
    • (3) In case of a negligent breach of a major contractual obligation, our liability shall be limited to the foreseeable damage typical for the contract, which usually does not exceed the purchase price and is limited to damage of the ordered goods.
  • §8 Data privacy
    • (1) With this contract, you expressly agree to the storage, processing and use of the personal data disclosed to us during the ordering process for contractual purposes, based on data protection regulations.
    • (2) You are entitled to be informed about, correct, block and delete your stored data.
    • (3) We observe the legal data protection regulations and use your data only for purposes for which we have your authorisation. We will process, store, evaluate and use the data received in the course of the business connection in accordance with data privacy legislation. We will use your personal data to process orders and complaints. Beyond that, we will use your e-mail address only to keep you up to date on your orders and to provide additional information that may be of special interest to you, such as major changes in our shop portfolio, services, products, special offers and promotions. If you do not wish to receive these information bulletins, please send an e-mail to to unsubscribe. We will also send you our newsletter on request. You can unsubscribe from the information bulletins and the newsletter at any time.
    • (4) As a rule, we do not pass on your data to third parties. It is our policy to treat your data with absolute confidentiality. The exception to this rule are third parties via whose website you have ordered, for the purpose of invoicing and allowing us to inform you about relevant new features on the website, and cases in which we have to use third-party services, e.g. to ship parcels, process payments (credit card, invoice and direct debit) or send letters or e-mails. Our service providers are obligated to use your data only for the purpose of rendering their services. Our partner publishers and service providers are obligated to treat the data responsibly in accordance with German data privacy regulations and to not use it for any other purpose or pass it on to third parties.
    • (5) We use Secure Socket Layer (SSL) encryption technology to protect your data from unauthorised access during transmission.
    • (6) Data privacy statement for the use of Facebook plug-ins (Like button) Our website contains plug-ins of the Facebook social network, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognise the Facebook plug-ins by the Facebook logo or the “Like” button on our website. For an overview of Facebook plug-ins, please go to: When you navigate to our website, the plug-in establishes a direct connection between your browser and the Facebook server. Facebook is thereby informed that you have visited our website with your IP address. If you click on the Facebook “Like” button while you are logged on to your Facebook account, you can link to our website in your Facebook profile. This allows Facebook to correlate your visit to our website with your Facebook user account. Please note that we have no knowledge of the contents of the transmitted data or of its use by Facebook. For more information, see the Facebook data privacy statement at If you do not want Facebook to correlate the visit to our website with your user account, please log out of your Facebook account.
    • (7) Data privacy statement for the use of Google Analytics. “This website uses Google Analytics, a web analytics service provided by Google Inc. (“Goole”).” Google Analytics uses cookies – text files that are stored on your computer and permit the service to analyse your use of the website. The information generated by the cookies is usually transmitted to a Google server in the U.S. and stored there. If the IP anonymisation function on this website is active, your IP address is shortened by Google before transmission within the member states of the European Union or in other contractual states of the agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the U.S. and shortened there. Google will use this information on behalf of the website owner to analyse your use of the website, draw up reports about website activities and provide other services relating to website and internet use to the website owner. The IP address transmitted by your browser for Google Analytics is not merged with other data by Google. You can prevent the storage of cookies by adjusting your browser software settings; please note that you may not be able to use the full functionality of the website in this case. You can also prevent the acquisition and processing of the data generated by the cookies and related to your use of the website (incl. your IP address) by Google by downloading and installing the browser plug-in available through the following link ( For more information, go to / (general information on Google Analytics and data privacy). Please note that Google Analytics has been extended by the code “gat._anonymizeIp();” on this website to ensure that the collected IP addresses are anonymised (masked).
    • (8) Data privacy statement for the use of Twitter Our website contains functions of the Twitter microblogging service. These functions are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. If you use Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and disclosed to other users. During this process, data is also transmitted to Twitter. Please note that we have no knowledge of the content of the transmitted data or its use by Twitter. For more information, see the Twitter data privacy statement at You can change your data privacy settings at Twitter on the account settings page at
  • §9 Miscellaneous
    • (1) This contract shall be governed by German law; the UN Sales Convention does not apply. The legal venue is Heidelberg, insofar as this is legal. If the buyer is a registered trader, HQi may sue at the trader’s company headquarters.
    • (2) Amendments of the contract and these GTC, including this written form clause, must be made in writing. The invalidity of individual provisions shall not affect the validity of the contract and these GTC as a whole. Last changed on: 1 February 2012